Originally effective November 9, 2023. This revision is effective October 7, 2026, and applies from that date forward. Earlier versions continue to govern activity that took place before it.
Ghost Plugins is a brand operated by The Ghost Company, LLC (“Ghost,” “we,” “us”). This policy covers ghostplugins.com and related Ghost services, including plugins, templates, Plugin Studio, Ghost AI, workspaces, accounts, Ghost+ membership, and the scripts and files we host for installed products (together, the “Services”).
Digital purchases are final
Because Ghost products are digital and become available immediately after purchase, plugin, template, membership, and credit purchases are final. We do not offer refunds or exchanges once a product has been delivered or a Ghost+ membership has been activated.
Your legal rights: nothing in this policy limits rights or remedies you have under laws that cannot be excluded, including rights relating to faulty products or digital content.
Refunds are not available for:
- Purchasing a product without reviewing its description, compatibility, or requirements
- Changes, updates, or bugs within the Squarespace platform
- Conflicts caused by third-party code, extensions, plugins, or customizations
- Changing your mind after receiving access to a product
- Forgetting about, not using, or failing to cancel an active membership before renewal
- Declining troubleshooting or support offered by our team
- Products later included in a promotion or sale
- Purchases made before activating a Ghost+ membership
Before purchasing, review the product description, compatibility details, live preview when available, and installation requirements.
Canceling Ghost+
Cancel anytime from your account dashboard, which opens the Stripe billing portal, or through our help page. Canceling stops future renewals. The current billing period is not refunded, and benefits remain available through the end of the paid period. The billing portal shows your cancellation once it is processed.
Ghost AI credits and Ghost Credit
Purchased Ghost AI top-up credits and plan credits are not refundable or exchangeable for cash, including unused or expired credits. Ghost Credit has no cash value, cannot be transferred between accounts, and is not redeemable for cash. See the Terms of Service for how credits work and expire.
Problems with a purchase
- Duplicate purchase: if you accidentally buy the same plugin more than once, we will provide Ghost Credit for the duplicate.
- Failed delivery: if you were charged but did not receive access, contact us and we will provide access to what you paid for.
- Unauthorized charges: contact us right away. We will investigate and work with Stripe to resolve charges you did not authorize.
- Product not working: contact support before assuming the product is incompatible. We will troubleshoot and help get it working. Remedies for a product that is materially defective are provided as required by law.
Contact
The Ghost Company, LLC
https://ghostplugins.com/help
This Refund & Exchange Policy is maintained by The Ghost Company, LLC and may be updated from time to time as described in our Terms of Service.